It is really easy to get a hold of us. M-F 10a-7p PST you can call us: 626.200.1021 or 855.476.2653 Toll Free. You can open a support ticket on our support page: bghydro.freshdesk.com. We go through our email every day and if you email support@bghydro.com someone will get back to you.
Please have your order information handy when you call. Thank you!